Terms of Service

Last updated: 1 September 2026

These Terms of Service (“Terms”) govern your access to and use of Clarity, the
quality-management workspace available at clarityqms.com
and its subdomains (the “Service”).

The Service is provided by Eventya (“Eventya”, “we”, “us”), a company
registered in Romania. Registered office and company registration details are set
out in section 18.

By creating an account, accepting an invitation to a workspace, or otherwise using
the Service, you agree to these Terms. If you are agreeing on behalf of a company
or other legal entity, you represent that you have authority to bind that entity,
and “you” refers to that entity.

Clarity is a business tool. It is offered to organisations, not to consumers, and
is not intended for personal or household use.

1. Definitions

• Account — the workspace created for a single organisation. Each Account has
  its own data, members, roles and subscription, and is isolated from every other
  Account.
• Customer — the organisation that owns an Account.
• User — an individual invited to an Account, using a personal login.
• Administrator — a User with the admin role in an Account, able to invite and
  remove members, change settings and manage the subscription.
• Customer Data — everything you or your Users put into the Service: documents
  and their revisions, procedures, records, non-conformities, audits, projects,
  offers, contracts, parties, uploaded files, comments, and the metadata generated
  around them.

2. The Service

Clarity is a hosted, multi-tenant application for managing quality-management
documentation and the processes around it — controlled documents and revisions,
approval flows, acknowledgements, internal audits, non-conformities and corrective
actions, objectives, equipment and calibration, projects, and related commercial
records.

We may add, change or remove features over time. We will not make a change that
materially reduces the core functionality of a paid plan during a term you have
already paid for without giving you notice and the option to cancel for a pro-rata
refund.

3. Accounts, Users and security

1. An Account is created by an Administrator, who is responsible for the Account,
   its subscription, and the conduct of everyone they invite.
2. Logins are personal. Each User must have their own login; credentials must not
   be shared between people. Sign-in uses one-time codes sent by email, so keeping
   the mailbox behind a login secure is part of keeping the Account secure.
3. You must tell us promptly at security@clarityqms.com if you believe an account
   or a workspace has been accessed without authorisation.
4. Administrators can see, edit, export and delete the content of their Account,
   including content created by other Users. Users should not store personal
   material in a workspace.
5. You are responsible for making sure the people you invite are entitled to see
   the Customer Data in that Account, and for removing them when they leave.

4. Plans, fees and billing

1. Paid plans are billed in advance, per billing period, at the price shown when
   you subscribe. Payments are processed by Stripe; we do not receive or store your
   full card details.
2. Unless stated otherwise, prices are exclusive of VAT and other applicable taxes,
   which are added where due.
3. Subscriptions renew automatically for further periods of the same length until
   cancelled. You can cancel at any time from the billing settings; cancellation
   takes effect at the end of the current paid period.
4. Fees already paid are non-refundable except where these Terms or mandatory law
   say otherwise. We do not refund partial periods for unused seats or downgrades
   mid-period.
5. We may change prices for future renewal periods with at least 30 days’ notice
   sent to the Account’s billing contact. If you do not accept the new price, you
   may cancel before it takes effect.
6. If a payment fails, we may suspend access to the Account after notifying the
   billing contact and allowing a reasonable period to correct it. Suspension does
   not delete Customer Data — see section 13.
7. Where a free trial or free tier is offered, we may change or end it at any time.
   During a trial the Service is provided without warranty of any kind.

5. Acceptable use

You agree not to, and not to permit anyone to:

• use the Service in breach of applicable law, or to store content that is
  unlawful, infringing, or that you have no right to store;
• upload malware, or attempt to gain unauthorised access to the Service, to other
  Accounts, or to the infrastructure it runs on;
• probe, scan or load-test the Service without our prior written consent;
• resell, sublicense or provide the Service to third parties as a service of your
  own, other than to your own affiliates and to auditors and consultants acting for
  you;
• use automated means to extract data in a way that degrades the Service for
  others, or to circumvent seat or storage limits;
• misrepresent an approval, a signature, a revision or an audit record inside the
  Service, or use the Service to fabricate quality records.

We may suspend an Account immediately, without notice, where continued use poses a
security risk, a legal risk to us or to other customers, or where required by law.
Where we do so we will tell you as soon as we reasonably can.

6. Customer Data and ownership

1. As between you and us, you own your Customer Data. We claim no ownership of
   it.
2. You grant us a limited, non-exclusive licence to host, store, transmit, back up,
   display and process Customer Data solely to provide, secure, support and improve
   the Service for you, and as instructed by you through your use of it.
3. We do not sell Customer Data, do not use it for advertising, and do not use it
   to train machine-learning models.
4. Where Customer Data contains personal data, we act as processor and you act as
   controller. Our processing is described in the Privacy Policy; a
   data processing agreement is available on request at privacy@clarityqms.com.
5. You are responsible for the accuracy, quality and legality of Customer Data and
   for having a lawful basis to put it into the Service.

7. Quality-management disclaimer — please read

Clarity is a software tool for managing documentation and process records. It
is not a certification body, an auditor, a consultant, or a source of legal or
regulatory advice.

1. Using Clarity does not make your organisation compliant with ISO 9001, IATF
   16949, or any other standard, regulation or customer-specific requirement, and
   does not guarantee any outcome in a certification, surveillance or customer
   audit.
2. Templates, checklists, numbering schemes, guidance text and example content
   provided in the Service are illustrative starting points. You are responsible
   for deciding whether they fit your organisation, your scope, and the version of
   the standard that applies to you.
3. You remain responsible for determining which records you must keep, for how
   long, and in what form, and for keeping any records mandated by law, by a
   standard or by your customers outside the Service where that is required.
4. Approvals, acknowledgements, revision histories and audit trails recorded in the
   Service are electronic records intended as evidence of internal process. Unless
   we have agreed otherwise in writing, they are not qualified electronic
   signatures within the meaning of Regulation (EU) 910/2014 (eIDAS), and we make
   no representation about their admissibility in any particular jurisdiction or
   audit.
5. You are responsible for keeping your own copies of records that matter to you.
   The export features are provided for this purpose and we encourage you to use
   them regularly.

8. Availability and support

1. We aim to keep the Service available around the clock, but it is provided on a
   commercially reasonable-efforts basis. No uptime service level applies unless we
   have signed a separate agreement stating one.
2. We may carry out planned maintenance that makes the Service briefly
   unavailable. We try to schedule it outside Central European business hours and
   to give notice for anything expected to be lengthy.
3. Support is provided by email at support@clarityqms.com during Romanian business
   days. We aim to acknowledge requests within one business day.

9. Third-party services

The Service relies on a small number of infrastructure providers — hosting,
transactional email and payment processing — listed in the
Privacy Policy. Their failure may affect the Service. We choose them
with care and remain responsible to you for the Service as a whole, but we do not
control them and are not liable for their own products, terms or pricing.

10. Intellectual property in the Service

The Service itself — its software, design, documentation, name and logo — belongs
to Eventya and its licensors. These Terms grant you a non-exclusive,
non-transferable, revocable right to use the Service during your subscription, and
nothing more. You may not copy, decompile or reverse-engineer the Service except to
the extent that mandatory law permits it.

Any feedback you send us may be used freely to improve the Service, without
obligation or compensation.

11. Confidentiality

Each party will keep the other’s non-public information confidential, use it only
for the purposes of these Terms, and protect it with at least reasonable care.
Customer Data is your confidential information. The obligation does not apply to
information that is public through no fault of the receiving party, was already
lawfully known, or must be disclosed by law — in which case we will, where legally
permitted, tell you before disclosing anything of yours.

12. Term and termination

1. These Terms apply for as long as you have an Account.
2. You may terminate at any time by cancelling the subscription and closing the
   Account. We may terminate for material breach that is not cured within 14 days
   of written notice, or immediately for the reasons in section 5.
3. We may discontinue the Service as a whole with at least 90 days’ notice, and
   will refund the unused portion of any prepaid fees.

13. Data export and deletion

1. You can export Customer Data at any time while the Account is active, using the
   export features in the application.
2. After an Account is closed or terminated, Customer Data remains available for
   export for 30 days. After that period we delete it from active systems.
   Encrypted backups age out on their own cycle, described in the
   Privacy Policy.
3. If you ask us in writing to delete Customer Data sooner, we will do so within 30
   days, except where we must retain something to comply with a legal obligation
   (for example, invoices under accounting law).

14. Warranties and disclaimer

Each party warrants that it has the authority to enter into these Terms. We warrant
that we will provide the Service with reasonable skill and care.

Otherwise, and to the fullest extent permitted by law, the Service is provided “as
is” and “as available”, without any other warranty, express or implied,
including implied warranties of merchantability, fitness for a particular purpose,
accuracy of results, or non-infringement. We do not warrant that the Service will be
uninterrupted or error-free, or that it will meet any regulatory or certification
requirement applicable to you.

15. Limitation of liability

To the fullest extent permitted by law:

1. Neither party is liable for indirect or consequential loss, loss of profit, loss
   of revenue, loss of anticipated savings, loss of business or goodwill, or the
   cost of a failed or lost certification or customer audit.
2. Our total aggregate liability arising out of or in connection with these Terms
   in any 12-month period is limited to the fees you actually paid us for the
   Service in the 12 months before the event giving rise to the claim. Where the
   Service was provided free of charge, that cap is EUR 100.
3. Nothing in these Terms limits liability for death or personal injury caused by
   negligence, for fraud or fraudulent misrepresentation, or for anything else that
   cannot lawfully be limited.
4. Section 15.2 does not limit your obligation to pay fees due.

16. Indemnity

You will defend and indemnify us against third-party claims arising from Customer
Data or from your use of the Service in breach of section 5 or of applicable law,
provided we notify you promptly and let you control the defence of the claim.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’
notice by email to Account Administrators or by a notice in the application. If you
continue to use the Service after the change takes effect, the updated Terms apply.
If you do not accept them, you may cancel before they take effect and we will refund
the unused portion of the current period.

18. General

• Governing law. These Terms are governed by Romanian law, excluding its
  conflict-of-law rules and the UN Convention on Contracts for the International
  Sale of Goods.
• Jurisdiction. The competent courts of Romania, at the registered seat of
  Eventya, have exclusive jurisdiction over any dispute, without prejudice to any
  mandatory consumer or statutory protection that may apply.
• Assignment. You may not assign these Terms without our consent, except to a
  successor of your business. We may assign them to an affiliate or to a successor
  in connection with a merger or sale of assets.
• Entire agreement. These Terms, together with the Privacy Policy and any order
  form or data processing agreement we sign with you, form the whole agreement
  between us on this subject.
• Severability. If any provision is held unenforceable, the rest remains in
  force.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Language. These Terms are written in English. Any translation is provided for
  convenience; the English version prevails.

19. Contact

Eventya — eventya.net

• General and support: support@clarityqms.com
• Billing: billing@clarityqms.com
• Privacy: privacy@clarityqms.com
• Security: security@clarityqms.com

To complete before publishing: registered office address, trade register
number (J…), VAT/CUI, and the confirmed legal form of the company (e.g. Eventya
S.R.L.). These belong in this section and in the header of the document.